At 92pkt, we treat the privacy and security of your personal information with the same seriousness we apply to the security of your wallet balance. This Privacy Policy explains in plain, clear terms exactly what data we collect, why we collect it, how we use it, who we share it with, and what rights you have over it as a registered player on our platform.
These six principles guide every data-related decision made by the 92pkt team. They are a summary — the full binding policy is set out in the sections below.
92pkt collects your data only for clearly defined, legitimate purposes — account management, payment processing, fraud prevention, regulatory compliance, and improving your platform experience. We do not collect data speculatively.
We collect only what is necessary. If completing a process at 92pkt does not require a particular piece of information, we do not ask for it. Your data footprint on our systems is kept as small as operationally possible.
92pkt does not sell your personal data to third parties. Period. We share data with service providers only where strictly necessary to operate the platform, and we enforce contractual data protection obligations on every provider.
All data transmitted to and from 92pkt is encrypted using TLS 1.3. Account credentials are stored using industry-standard hashing. Financial data is handled through PCI-compliant payment infrastructure with no card details stored on our servers.
You have the right to access, correct, delete, and port your personal data held by 92pkt. These rights are exercisable — not buried in fine print. Contact our support team to invoke any data right at any time.
92pkt reviews its privacy practices and this Policy at least annually, and whenever applicable regulations or platform operations change. Material updates are communicated to players before taking effect.
92pkt is the operator of the online betting and casino platform accessible at https://92pkt.org and all related mobile-optimised interfaces. For the purposes of this Privacy Policy, 92pkt acts as the data controller — meaning we determine the purposes and means by which your personal data is processed.
92pkt operates under an international gaming licence and is subject to the data protection and privacy obligations prescribed by that regulatory framework. Where Pakistani players' data is concerned, we apply standards consistent with internationally recognised data protection principles, including those set out in the GDPR framework as a global benchmark of best practice.
Our data protection contact is reachable at [email protected]. For formal data subject requests, please mark your email subject line with "Data Privacy Request" for priority routing to our compliance team.
92pkt collects personal data in two broad categories: data you provide directly, and data generated through your interaction with the platform.
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Registration & KYC verification |
| Contact Data | Mobile number (Pakistani network), email address | Registration |
| Financial Data | JazzCash / EasyPaisa wallet number, bank account details (for withdrawal), transaction history | Deposit / withdrawal setup |
| Verification Documents | CNIC scan (front & back), proof of address, source of funds documentation | KYC compliance |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer interactions |
| Data Category | Specific Data Points |
|---|---|
| Technical Data | IP address, device type and model, operating system, browser type, mobile network carrier |
| Usage Data | Pages visited, games played, betting markets accessed, session duration, click patterns |
| Transactional Data | Bet history, game outcomes, deposit and withdrawal records, bonus activation and usage |
| Geolocation Data | Approximate location derived from IP address (city or region level — not GPS precision) |
| Cookie & Tracking Data | Session cookies, preference cookies, analytics identifiers — see Section 7 for full cookie details |
92pkt collects personal data through the following channels:
We use your personal data for the following clearly defined purposes:
To create and maintain your 92pkt account, authenticate your identity at login, process account changes, and provide access to the betting, casino, bingo, and rewards features of the platform. This is the primary purpose for which your data is held and the foundation of our relationship with you as a player.
To process deposits received via JazzCash, EasyPaisa, and other accepted payment methods; to execute withdrawal requests to your verified Pakistani bank account or mobile wallet; and to maintain an accurate transactional record for your account statements. Financial data is transmitted to payment processors only via encrypted, secure channels.
92pkt is required by the terms of its international gaming licence to verify the identity and age of all registered players and to conduct ongoing transaction monitoring for anti-money laundering (AML) compliance. This is not optional — it is a condition of our licence and a legal obligation we take seriously.
To detect, investigate, and prevent fraudulent activity including bonus abuse, multi-accounting, unauthorised access, payment chargebacks, and money laundering. Our fraud systems process technical and behavioural data to identify patterns inconsistent with legitimate player activity.
To respond to your enquiries submitted via live chat or email, to resolve disputes or complaints, to investigate technical issues affecting your account, and to maintain a record of customer interactions for quality and training purposes.
To monitor your gaming activity for indicators of problem gambling, to apply deposit and loss limits you have set, to enforce self-exclusion requests, and to deliver responsible gaming interventions where our systems identify patterns of concern.
To send promotional emails, SMS notifications, and in-platform messages about 92pkt bonuses, new games, and relevant offers — only where you have explicitly opted in to receive such communications. See Section 13 for your opt-out rights.
To analyse aggregate usage patterns, game performance, payment flow completion rates, and platform navigation in order to improve the 92pkt experience. Analytics data is processed at an aggregate or anonymised level wherever possible for this purpose.
92pkt processes your personal data under the following legal bases, consistent with internationally recognised data protection principles:
92pkt does not sell your personal data to any third party under any circumstances. We share personal data only in the following limited and controlled circumstances:
We share data with companies that process data on our behalf, strictly under contractual data processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to 92pkt. Categories of service provider include:
92pkt may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by law, by a valid legal order, or in the context of its gaming licence obligations — including AML reporting obligations. Such disclosures are made only to the extent strictly required and are logged internally.
In the event of a merger, acquisition, or sale of all or part of 92pkt's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any change to the data controller identity before the transfer is completed.
The 92pkt platform uses cookies and similar tracking technologies to deliver core functionality, maintain your session, remember your preferences, and analyse how the platform is used. Below is a breakdown of the cookie categories we use:
These cookies are essential for the 92pkt platform to function. They enable you to log in, maintain your session, access your wallet, and use game interfaces. These cannot be disabled without breaking core platform functionality. No consent is required for strictly necessary cookies.
These cookies remember your platform settings — such as display preferences and last-visited game categories — so that the platform behaves as you expect across sessions. These are set only with your consent.
These cookies help 92pkt understand how players interact with the platform — which sections are most visited, where drop-offs occur in payment flows, and how game categories perform. Data is processed in aggregate and anonymised form. These are set only with your consent and can be revoked through your browser cookie settings.
You may manage cookie settings through your browser's native privacy controls. Disabling non-essential cookies will not prevent you from accessing the 92pkt platform or your account, but may affect certain preference-based features. Cookie consent is requested on your first visit to 92pkt and can be updated at any time via the cookie preference centre accessible in the platform's settings menu.
92pkt retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to minimum retention periods imposed by our gaming licence and applicable financial regulations. The following retention schedule applies:
Upon expiry of applicable retention periods, data is securely deleted or anonymised in accordance with 92pkt's internal data disposal procedures.
92pkt implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:
As 92pkt operates under an international gaming licence and uses cloud infrastructure and service providers located in multiple countries, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, 92pkt ensures that appropriate safeguards are in place, including:
By using the 92pkt platform, you acknowledge that your data may be transferred internationally as described in this section. If you have concerns about international data transfers, please contact our data protection team at [email protected].
As a player registered on the 92pkt platform, you have the following rights in relation to your personal data. These rights are real and exercisable — contact our support team to invoke any of them:
You have the right to request a copy of all personal data 92pkt holds about you. We will provide a structured, commonly used data export within 30 days of a verified request. This is sometimes called a Subject Access Request (SAR).
If any personal data 92pkt holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Account-level corrections (such as updating your mobile number) can be initiated directly from your 92pkt account settings.
You may request the deletion of your personal data. This right is subject to our legal obligation to retain certain records (see Section 8). Where deletion is not possible due to regulatory retention requirements, we will inform you accordingly and restrict processing of the relevant data to compliance purposes only.
You may request that 92pkt restrict the processing of your data in certain circumstances — for example, if you contest the accuracy of data while we verify it, or if you have objected to processing and we are assessing whether our legitimate interests override your rights.
Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format for transfer to another controller.
You have the right to object to 92pkt's processing of your data where we rely on legitimate interests as the legal basis. You have an absolute right to object to direct marketing processing — if you exercise this right, we will cease marketing communications immediately.
To exercise any of the above rights, contact 92pkt's data protection team at [email protected] with the subject line "Data Privacy Request". We will acknowledge your request within 48 hours and respond fully within 30 calendar days.
The 92pkt platform is strictly prohibited for use by individuals under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If 92pkt discovers that an account has been registered by or on behalf of a person under the age of 21, the account will be closed immediately, all associated data will be deleted (subject to AML retention requirements), and any funds returned to the originating payment method.
Parents and guardians of minors who share devices or internet connections with adults are strongly encouraged to use device-level parental control software to restrict access to gambling websites. 92pkt will cooperate fully with any parental inquiry in this regard.
92pkt may send you marketing communications about bonuses, promotions, new games, and platform updates via email, SMS, and in-platform notifications. We will only send marketing communications where you have explicitly opted in to receive them — either during registration or subsequently through your account communication preferences.
You may opt out of marketing communications at any time through the following methods:
Opt-out requests are processed within 5 business days. Please note that transactional communications — such as deposit confirmations, withdrawal updates, and account security alerts — are not marketing communications and will continue to be sent regardless of your marketing opt-out status.
Where you have consented to marketing, 92pkt may use data about your gaming preferences, bet history, and platform usage to tailor promotions to your interests. This personalisation is conducted using automated systems. You may request that personalised marketing be replaced with generic communications at any time.
The 92pkt platform may contain links to third-party websites or embedded content (such as game content from licensed software providers). 92pkt is not responsible for the privacy practices of these third parties. This Privacy Policy applies only to data processed by 92pkt as data controller — it does not extend to any third-party site or service you access through the platform.
We recommend reviewing the privacy policy of any third party whose content or services you engage with, even where accessed from within the 92pkt platform environment.
92pkt reviews and updates this Privacy Policy at least annually, and whenever significant changes occur to our data practices, applicable regulations, or platform operations. The "Last Updated" date at the top of this document reflects the most recent revision.
Material changes — those that meaningfully affect your privacy rights or our data processing activities — will be communicated to registered players via email or in-platform notification at least 14 days before the changes take effect. Continued use of the 92pkt platform after the effective date of any updated Policy constitutes acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically. Prior versions of the Policy are available upon request from our support team.
For all privacy-related enquiries, data subject requests, and formal complaints, please contact 92pkt's data protection team:
If you are dissatisfied with 92pkt's response to a privacy concern after following our internal complaints procedure, you have the right to escalate your complaint to the relevant supervisory authority under the laws applicable to your jurisdiction. Residents of Pakistan may seek guidance from the relevant regulatory body overseeing digital data protection matters in their jurisdiction.
Log in to manage your privacy settings, update your communication preferences, or access your 92pkt account dashboard — where live chat support is available 24/7. 21+ only.
Login to 92pkt Responsible Gaming